Refund policy

🎈✨ Return Policy

Thank you for shopping with Party Pop Events! Please review our return policy before placing your order.

📥 Digital Products

Due to the nature of digital downloads, all sales are final. We do not offer refunds, returns, or exchanges on any digital items. Once the files have been downloaded, we are unable to issue a refund.

If you have any questions or concerns about your purchase, please don’t hesitate to reach out to us—we’re happy to help!

🎁 Customized Physical Products

All customized or personalized items are non-refundable and non-returnable. Each item is made-to-order based on the customization details you provide. Please double-check all personalization details before submitting your order.

If your order arrives damaged or there is an error on our part, please contact us within 48 hours of delivery. We will do our best to resolve the issue.

Thank you for understanding and supporting our small business!