Refund policy

Return Policy

Thank you for shopping with Party Pop Events. Please review our return policy before placing your order.

Digital Products

Due to the nature of digital products, all digital download sales are final. We do not offer refunds, returns, or exchanges on digital items once they have been purchased and delivered.

If you experience any issues accessing your files or have questions about your purchase, please contact us and we will be happy to assist you.

Personalized & Customized Products

All personalized, customized, and made-to-order products are final sale and are not eligible for returns, refunds, or exchanges.

Please review all personalization details carefully before submitting your order, as we will produce your item exactly as provided.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 48 hours of delivery.

When reaching out, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and work with you to provide an appropriate resolution.

Shipping Delays

We are not responsible for carrier delays, weather-related delays, customs delays, or other circumstances beyond our control once an order has been shipped. Shipping estimates are provided by the carrier and are not guaranteed delivery dates.